Question: A project team is analyzing a critical defect to determine the root reason. In order to do this, the team conisdered various factors linked to

A project team is analyzing a critical defect to determine the root reason. In order to do this, the team conisdered various factors linked to the defect and grouped them into categories such as database, operating system, hardware, etc. Which of the following tools of quality is the team using?

	a.	Cause-and-effect diagram
	b.	Flowchart
	c.	Control chart
	d.	Histogram

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