Question: A quality control activity analysis indicated the following four activity costs of a hotel. Verifying credit card information $224,000 Customer service training 112,000 Discounting
A quality control activity analysis indicated the following four activity costs of a hotel. Verifying credit card information $224,000 Customer service training 112,000 Discounting room rates due to poor customer service 56,000 Correcting charges to customer invoices Total 168,000 $560,000 Sales are $5,600,000 for the year. Prepare a cost of quality report. Round your answers to one decimal place, if necessary.
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To prepare a cost of quality report we need to calculate the cost of quality components and express them as a percentage of sales The cost of quality ... View full answer
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