Question: A quality control department has collected data on customer complaints over a specific period and categorized them into different types of quality issues. Listed quality

A quality control department has collected data on customer complaints over a specific period and categorized them into different types of quality issues. Listed quality issue categories are: i. Product Defects ii. Delivery Delays iii. Packaging Problems iv. Customer Service Issues v. Pricing Discrepancies Based on the complaint, recorded number of complaints are as follows i. Product Defects - 45 complaints ii. Delivery Delays - 30 complaints iii. Packaging Problems - 20 complaints iv. Customer Service Issues - 15 complaints v. Pricing Discrepancies - 10 complaints You are required to: 1. Using this data, create a Pareto chart to visualize the frequency and cumulative percentage of the customer complaints. 2. Identify the most significant issues and suggest corrective action to improve overall product quality based on Pareto theory. A quality control department has collected data on customer complaints over a specific period and categorized them into different types of quality issues. Listed quality issue categories are: i. Product Defects ii. Delivery Delays iii. Packaging Problems iv. Customer Service Issues v. Pricing Discrepancies Based on the complaint, recorded number of complaints are as follows i. Product Defects - 45 complaints ii. Delivery Delays - 30 complaints iii. Packaging Problems - 20 complaints iv. Customer Service Issues - 15 complaints v. Pricing Discrepancies - 10 complaints You are required to: 1. Using this data, create a Pareto chart to visualize the frequency and cumulative percentage of the customer complaints. 2. Identify the most significant issues and suggest corrective action to improve overall product quality based on Pareto theory
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