A Quality engineer in furniture company is required to decrease the number of

complaints from customers who have had received by them. For the past six months,

they have been keeping detailed records of the complaints and loses incurred by the

company as shown in Table Q$2($c$).$ To help their analysis of which problems to

attain first, they decide to create several Pareto charts.

Table Q$2($c$)$: Complaints details and loss $($in RM$)$

$($i$)$ Based on Table Q$2($c$),$ construct a Pareto chart according to the number of

complaints.

UNIVERSITI TEKNIKAL MALAYSIA MELAKA

$($ii$)$ Based on Table Q$2($c$),$ construct a Pareto chart according to the loss $($in RM$)$

associates with the complaints.

$($iii$)$ Based on the results in Question $($c$)($i$)$ and Question $($c$)($ii$),$ conclude the

major findings that contribute to the customer complaints.