A quality organization exists when all employees share the same vision. While most employees know it is important to provide excellent customer service, few understand what makes a quality organization and why customer satisfaction is critical to a company$$s success. Both for$-$profit and not$-$for$-$profit organizations need to make a profit to stay in business. A key element of profitability is productivity. Each employee is hired to perform a job that contributes to the company$$s success. When an employee understands the basics of how a business is structured and how it operates, the employee is better able to perform his or her job, identify creative methods to better compete and$/$or increase productivity, and ultimately contribute to an organization$$s success by providing quality products and exemplary customer service. Part of your workplace success will be based upon your understanding of the business, the way it is organized, and its overall purpose.