Question: ? _ _ a r e s h o r t - t e r m o r t e m p o r a

?__areshort-termortemporaryfactorsthatinfluencecustomers'expectationsfortheservicetheyarewillingtoaccept.
a.
Normativefactors
b.
Personalservicephilosophyfactors
c.
Derivedexperiencefactors
d.
Pastexperiencefactors
e.
Situationalfactors

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