a. Read the case study and answer the questions below. Existing management literature acknowledge that there are fundamental operational differences between small and large firms, but the questions remain: Do these differences hinder the implementation of Total quality Management (TQM)? One study found that there are no operational differences in TQM implementation attributable to firm size and that small and large firms that produce high quality products implement TQM equally effectively. A second study found that two of the most serious problems small companies may face when implementing TQM are the owner-manager's lack of business experience and knowledge and the shortage of financial and human resources required. Discuss your opinion regarding the difference between large and small businesses and their ability to implement a program of quality improvement