Question: A reason why customer satisfaction is hard to maintain is because there are many touchpoints in the customer journey, each one an opportunity to delight

A reason why customer satisfaction is hard to maintain is because there are many "touchpoints" in the customer journey, each one an opportunity to delight

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or disappoint

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a customer. This nature of the customer journey is called:

Widechannel

Varichannel

Compound channel

Omnichannel

A reason why customer satisfaction is hard to maintain is because

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