Question: A sales manager has recently implemented a training program to improve the performance of her sales force. She wants to know whether the training program

A sales manager has recently implemented a training program to improve the performance of her sales force. She wants to know whether the training program was effective (e.g., that it actually improved the performance of her salespeople). The manager had gathered data on the performance of her sales force before the training program was implemented and also gathered data on the performance of her sales force after the training program was completed. The measure evaluated the performance of the salespeople on a 7-point scale, where 1= poor and 7= excellent. The following statistical test was conducted:

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