Question: A service automation functionality that automatically dials telephone numbers and then passes along to agents once the call connects is called inbound communications management. queing

A service automation functionality that automatically dials telephone numbers and then passes along to agents once the call connects is called
inbound communications management.
queing and routing.
predictive dialing.
automated calling.
A service automation functionality that automatically dials telephone numbers and then

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer
Step: 1 Unlock blur-text-image
Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock
Step: 3 Unlock

Students Have Also Explored These Related Databases Questions!

Q:

Theoretical CMS Project: Campaign Management Software (CMS) (A) Davidson Group is a telemarketing firm that specializes in selling cable subscriptions. In 2003, Dr. Jane Davidson, CEO, decided to...

Q:

After reviewing the PowerPoint on understanding financial statements and ratio analysis, create a narrated PowerPoint illustrating the financial health of your chosen organization. Your presentation...

Q:

Please answer the attached questions from the attached file Cisco Systems, Inc. 2014 Annual Report Annual Report 2014 Letter to Shareholders To Our Shareholders, When we look back on fiscal 2014, we...

Q:

Scenario You and your group work for a multi-national consulting firm. Your team is a group of capital budget consultants and are seeking new engagements. You intend on responding to a Request for...

Q:

You are the Chief Customer Officer (CCO) for a medium-sized online marketplace specializing in consumer non-perishable products with annual revenues of $500 Million and 800 total employees. Your...

Q:

anwser the following worksheet on microsoft dynamics Practical 7: MS Dynamics CRM - Revision Complete this question sheet and upload to Moodle. The CRM application is focused on a company called...

Q:

Objects are containers for your information and they also give you special functionality. Standard objects provided by salesforce include (choose 4) Account Lead Delivery schedule Oppurtunity Contact...

Q:

Discuss how Samsung can use sales force automation and service automation to its benefit. Your examples should be clear and practical. Included in the research among other things should be the...

Q:

Read the above study and give summary conclusions 2. SALES AUTOMATION, MARKETING AUTOMATION AND SERVICE Sales automation occurs in all stages of a sales cycle, from the initial contact to the moment...

Q:

Using NLP and LDA Based Robotic Automation to Improve Customer Feedback Analysis in Retail In the competitive landscape of modern retail, understanding customer sentiments through feedback is...

Q:

A communication system sends binary data {0 or 1} which is then detected at the receiver. The receiver occasionally makes mistakes and sometimes a 0 is sent and is detected as a 1 or a 1 can be sent...

Q:

Explain how the financial statements are prepared from the worksheet.

Q:

10. If Kathie Barnes earns $50,000 and Katie Harvey earns $500,000 a year, they both will pay Social Security tax . (LO5 ) a) at the same average tax rate b) but Kathie Barnes will pay at a higher...

Q:

Construct the Max Heap for the following input: 45, 34, 52, 88, 76, 23, 15, 89, 97, 55

Q:

Do most of the borrowers own homes, have a mortgage, or rent?

Q:

Which period has the most nonvolatile volume of loans, January to June or July to December?

Q:

Which state has the highest sum of transaction amount?