Question: A single-server waiting line system has an arrival pattern characterized by a Poisson distribution with an arrival rate of 3 customers per hour. The average

A single-server waiting line system has an arrival pattern characterized by a Poisson distribution with an arrival rate of 3 customers per hour. The average service time is 12 minutes. The service times are distributed according to the exponential distribution. The average time a customer can expect to wait in line is

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