Question: A software company is interested in improving customer satisfaction rate from the 68% currently claimed. The company sponsored a survey of 160 customers and found

A software company is interested in improving customer satisfaction rate from the 68% currently claimed. The company sponsored a survey of 160 customers and found that 118 customers were satisfied.

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1. To provide an understanding that a person in a communication situation conveys three things at the same time: their position, basic interests and values.

4. What is meant by the statement: We are extremely limited in our willingness to allow others to put their own case in a social situation?.

8. Give three examples of how the level of confidence one has in someone can affect a communication situation.