Question: A software support team assists customers with technical issues via a helpdesk system.They aim to handlecustomer requestspromptly while maintaining efficiency.The team schedules support sessions every

A software support team assists customers with technical issues via a helpdesk system.They aim to handlecustomer requestspromptly while maintaining efficiency.The team schedules support sessions every

30

minutes and limits the daily support hours to

6

hours. Initially,the first customer's issue typically takes

20

minutes to resolve,including troubleshooting and providing solutions. However, as the day progresses,afterincreased workload.

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