a$)$ State the differences between Good and Bad$/$Poor Design.

$[4]$

b$)$ Suppose you are visiting a University's website and you are looking for a phone number, fax number or email address to further get in touch with the University, what would you expect the link you would click to be labeled?

$[2]$

c$)$ Which arrow key layout is the best and why?

$[3]$

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