A study using fictious resumeds with white-sounding names which generated more interview callbocks than those with African American names indicated that Mutiole Choice successful companies are secking to expand their ability to capture minceity markess. eamings for minority workers continue to tall those of white workets. discriminetion accounts for some employment dispanties amonty various ethnic groups. the teim minority as used now, may soon become outdated minoricy grougs have fewer protessional role modeh. Sob assigned a newly hired employee. Nalin, to the accounting department because the department needs to work more quickly and accurately. Bob Issumed that the new employee could provide the needed energy. Unfortunately, the other workers seemed to resent Nalin's presence because of his ultural and ethnic background, as well as his language barrier. They have further excluded him from the work group. This has made Natin's work more ifficult because he is not really given the "inside*" information needed to perform his work efficiently. vorkforce, appears to be operating most prominently in this scenario. Mutiple Choice Eiender discrimination Groupthink Lower cohesheness Greaner fiowolity Decentraired decision making For managers, the most common challenge in managing a diverse workforce is Multiple Choice decreased employee retention. increased communication problems. the need for increased training. lack of innovation. declining productivity The strict guidelines for U.S. companies when acquiring and using "conflict minerals" from the Democratic Republic of Congo emphasize what essentidi lesson for managers? Mutipie Choice Culture plays imle part in echical behevior arcund the olobe. Aitiost every country follows the same guideines in conducting business. Comparies should troid doing business in any eeuntry prone to etsical lapses Business ethics shoild be a focal concern, not on intemational one: Companies must idemty, establsh, and enfocce etrieal stasderds everywtiene they do buniners: According to Geert Hofstede's model, managers should be aware of a culture's level of individualism or collectivism; or the extent to which Multiple Choice people act as individuals or part of a group. power within the society is destributed equally. quantity of life is vatued over cuality of life. pecple are able to easly assiriliate. peopie feel threatened by ambiguous situations