Question: A successful CRM program is expected to help a company achieve all of the following EXCEPT a . pinpoint high - value customers and cross

A successful CRM program is expected to help a company achieve all of the following EXCEPT
a. pinpoint high-value customers and cross-sell products
b. create offers tailored to meet specific customer requirements
c. provide higher levels of customer service
d. understand the competition better
e. develop deeper customer relationships
A successful CRM program is expected to help a company achieve

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