A supervisor realises that one worker, John, comes to work on time, talks very little or has nothing to say, does not volunteer any information, does the work he is given and does not put off his way to do any extra work. John knocks off on time, has no social moments with work mates. The supervisor finds Johns behaviour dislikeable, rude, uncooperative, difficult, unfriendly and insubordinate. The supervisor decided to go on for some days without talking to him to the extent that when coming across each other along the passage, it was more like strangers passing each other on a busy market. On a strange occasion, John decided to greet the supervisor, but she did not respond. On another day John greeted the supervisor again and this time she responded without looking at him. a) From the case study, list (three) 3 possible reasons for Johns behaviour. (3 marks) b) Give the results of the supervisors perception? (2 marks) c) From the case study, outline the causes of conflict between these two employees. (5 marks) d) Elaborate on the factors that affect how people manage conflict. (10 marks) e) Outline the types of conflict in the workplace. (5 marks)