Question: A systems analyst has collected the following information about a project he is working on for a small catering firm. To assist him, draw the

A systems analyst has collected the following information about a project he is working on for a small
catering firm. To assist him, draw the Context Diagram and the DFD Level 0 diagram.
A* Cuisine is a small-scale catering firm with seven employees. During a typical summer weekend, A*
Cuisine caters 16 picnics with 25 to 60 people each. The business has grown rapidly over the past year,
and the owner wants to install a new computer system for managing the ordering and buying process. A*
Cuisine has a set of nine standard menus. When potential customers call, the receptionist describes the
menus to them. If the customer decides to book a picnic, the receptionist records the customer
information (e.g., name, address, phone number, etc.) and the information about the picnic (e.g., place,
date, time, which one of the standard menus, total price) on a contract. The customer is then faxed a copy
of the contract and must sign and return it along with a deposit (often by credit card or check) before the
picnic is officially booked. The remaining money is collected when the picnic is delivered. Sometimes, the
customer wants something special (e.g., birthday cake). In this case, the receptionist takes the information
and gives it to the owner who determines the cost; the receptionist then calls the customer back with the
price information. Sometimes the customer accepts the price; other times, the customer requests some
changes, which should go back to the owner for a new cost estimate. Each week, the owner looks through
the picnics scheduled for that weekend and orders the supplies (e.g., plates) and food (e.g., bread,
chicken) needed to make them. The owner would like to use the system for marketing as well. It should
be able to track how customers learned about A* Cuisine and identify repeat customers so that A* Cuisine
can mail special offers to them. The owner also wants to track the picnics on which A* Cuisine sent a
contract, but the customer never signed the contract or booked a picnic.

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