A temporary, six-month CSR position has just been filled at Dallas Distribution

Center. The new hire is Abhey Patel, a very nice and bright person, who everyone

agrees works extremely hard. Abhey has recently established citizenship in America

from his homeland, India. Realizing the need to write to customers using proper

English and grammar, the other CSRs have been covering for Abhey, proofreading

his letters and e-mail messages for him. He is currently enrolled in an ESL (English

as a Second Language) night class, but he hasnt mastered all the fine points yet.

Respond to these questions regarding Abheys situation:

1. What are some ways that Abhey can complete his duties on his own more easily?

2. Do you feel that the supervisor should be informed that Abhey has not yet developed his business writing skills and

that others are helping him with his work? Is this practice of helping Abhey hurting his co-workers or the

company?

3. How can his coworkers ask appropriate questions to help Abhey and his customers?