Question: (a) The objective of layout strategy is to develop an effective and efficient layout that will meet the firms competitive requirements. Identify the various types

(a) The objective of layout strategy is to develop an effective and efficient layout that will meet the firms competitive requirements. Identify the various types of layout and explain how each one of them contributes towards achievement of the above objective. (10 Marks)

(b) Total Quality Management approach seeks to improve quality and performance which will meet or exceed customer expectations. Explain ways in which an Operations Manager will achieve this objective. (10 Marks)

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