Question: A three stage service process is defined as follows: Stage 1 2 3 Process Coefficient of Variation ( cp ) 1 0 . 7 0

A three stage service process is defined as follows:
Stage
1
2
3
Process Coefficient of Variation (cp)
1
0.7
0.4
Average Processing Time (minutes)
5
12
8
Number of Workers
3
5
4
If 24 customers arrive per hour. What is the average customer time at stage 2(in minutes - dont include time from stage 1)?

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