Question: A THREE-STEP CONTROL METHOD Recall the three steps used to control performance mentioned earlier in this chapter. The next few sections explain the steps in

A THREE-STEP CONTROL METHOD Recall the three steps used to control performance mentioned earlier in this chapter. The next few sections explain the steps in depth with examples for HCOs. By following these steps, you will be better prepared to control performance:

- Set performance standards.

- Measure actual performance and compare it to the standards.

- Improve performance if it does not meet the standards.

Question: As a health care executive, how would you utilize the three-step control method for controlling your own health care organization?

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