Question: A tool, technique, that can help a service gauge its quality level at touch points with its customers can provide great insight for management. It

A tool, technique, that can help a service gauge its quality level at touch points with its customers can provide great insight for management. It can identify where service can be improved and where it is done well. This tool, technique is called?

a.Pull model

b.Gap model

c.Inseparability model

d.Process model

e.Mobo model

At which PLC stage does a company focus on eliminating all nonessential marketing expenses associated with the firms products?

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