A training session was held for new employees in the customer service department at Avondale Industries headquarters in Arizona. The participants seemed to enjoy the training and demonstrated, via pretests and posttests, that they learned what the trainer was teaching them. Two weeks later, the trainer followed up with the new employees supervisor, who had completed an observation checklist for each participant, which included the specific behavioral changes the company wanted to see after the training. Why should the trainer check on how the new employees were performing?

• Checking that the new employees transferred their new skills back to the job setting and that their performance have improved is vital to ensuring the training is successful.
• Following up on the new employees allows the trainer to report back to the training and development office how well the employees fit into the organization and its culture.
• Checking on the new employees shows them that the company, represented in part by the trainer as well as the supervisor, is aware of them and wants them to succeed.
• The trainer needs to check on the new employees to see if there are any additional needs that have been identified as they have progressed in their jobs.