A typical process narrative table contains descriptions for:

a.

internal entities external entities systems and feedbacks.

b.

entities inputs outputs and feedbacks.

c.

inputs processes and outputs.

d.

entities inputs processes and outputs.

AND

The philosophy of TQM is geared around four main concepts. These concepts are:

a.

quality process people and management.

b.

quality people organisations and management.

c.

quality process organisations and management.

d. quality process people and organisation.