Question: A user calls to report that their desktop computer is not turning on . Which of these should you do to help identify the problem?

A user calls to report that their desktop computer is not turning on. Which of these should you do to help identify the problem?
Each correct answer represents a part of the solution. Choose all that apply.
A ,, Review system and application logs.
B Conduct internal or external research based on symptoms.
C , Inquire regarding environmental changes.
D Gather information from the user and identify user changes.
A user calls to report that their desktop computer is not

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