A user opens a ticket stating she cannot browse the company$$s Intranet web site. You are unable to connect to her machine using a remote desktop application. After visiting the computer, you open a terminal window and execute the ipconfig command.

You see the following information:

IPv$4$ Address: $169\mathrm{.}254\mathrm{.}31\mathrm{.}182$

Subnet Mask: $255\mathrm{.}255\mathrm{.}0\mathrm{.}0$

Default Gateway:

What service is most likely causing the problem?