Question: A user reports that he is unable to access data on an external hard drive. You investigate the problem and determine that the USB cable

A user reports that he is unable to access data on an external hard drive. You investigate the problem and determine that the USB cable connection to the hard drive is damaged. You replace the cable.

Which of the following actions should you take next?

answer

Test the solution.

Create an action plan.

Document the problem and solution.

Determine if escalation is necessary.

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