Question: A user submits a service desk request showing that the workstation cannot access a file server. Other users report they can access that file server.

A user submits a service desk request showing that the workstation cannot access a file server. Other users report they can access that file server. The scope of the problem is most likely at what level?

There is a problem with the network.

There is a problem with the computer of the user who asked for help.

There is a problem with the file server.

There is a problem with the default gateway.

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