Question: A verbatim interaction between the case manager and the client and/or service-provider should be in which of the following formats: a. Enclosed in asterisks b.

A verbatim interaction between the case manager and the client and/or service-provider should be in which of the following formats: a. Enclosed in asterisks b. Enclosed brackets c. In italics d. Enclosed in quotation marks

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2. In this chapter, the reader should reflect on the following concepts:

1. To provide an understanding that a person in a communication situation conveys three things at the same time: their position, basic interests and values.

4. What is meant by the statement: We are extremely limited in our willingness to allow others to put their own case in a social situation?.