A visa application process from a Tumaritis country can be described in the chart below. The head of visa administration notices that the visa application process has gone wrong and decides to check the process as a whole.

X = 5 minutes / berkas

a. Explain the difference between bottlenecks and constraints b. Identify the bottleneck of this process and explain your answer c. Calculate the throughput time of the above process and explain how many files can be processed in 1 hour? d. Explain how to solve the problem in the above process.

NB : The picture is written in bahasa indonesia.

Verifikasi dokumen 15 menit/berkas Menerima berkas Entry data ke komputer Verifikasi dan persetujuan permohonan X menit/berkas Cetak stiker visa 4 menit/berkas 8 menit/berkas 4 menit/berkas Pengambilan foto diri 5 menit/berkas