a. What are the five most actively benchmarked business processes of members of the exchange? b. Why do you think benchmarking processes related to managing human resources rank highly on the benchmarking interest list of companies? Why would information systems technology be ranked higher? c. What are the top five organizations involved in benchmarking? Choose one and provide a brief description of that organization and why benchmarking would be important to that organization. d. Explain how benchmarking can be used to implement balanced scorecard goals and targets for each of its four perspectives for a company with a total quality management strategy.