a. What are the primary drivers of project management in the context of implementing a customer service
Question:
a. What are the primary drivers of project management in the context of implementing a customer service chatbot?
b. How do technological advancements impact the decision to undertake a project of this nature?
2. Technical Dimensions of Managing the Project
a. What technical components are involved in creating and deploying an AI-powered chatbot for customer service?
b. How do data analytics and natural language processing contribute to the technical aspects of the project?
3. Socio-Cultural Dimensions of Managing the Project
a. How do socio-cultural factors, such as user acceptance and employee engagement, affect the success of a chatbot implementation project?
b. What strategies are employed to ensure smooth integration and acceptance of the chatbot within the organization?
4. Developing a Work Breakdown Structure (WBS)
a. What is a Work Breakdown Structure (WBS), and why is it an essential tool in managing complex projects?
b. How is the WBS developed in the context of implementing a chatbot project?
5. The Role of the WBS in Technical Project Management
a. How does the WBS help in structuring and monitoring the technical components of the project?
b. How does it assist in resource allocation and task sequencing in the technical aspects of the project?
6. The Role of the WBS in Socio-Cultural Project Management
a. How does the WBS support the management of socio-cultural aspects within the project?
b. Can you provide examples of how the WBS is applied to address socio-cultural challenges and objectives?
7. Strategic Contributions of Projects to the Organization
a. What is the significance of projects like this chatbot implementation in shaping the strategic direction of the organization?
b. How do project outcomes impact the organization's competitiveness and market positioning?
Multinational Business Finance
ISBN: 978-0133879872
14th edition
Authors: David K. Eiteman, Arthur I. Stonehill, Michael H. Moffett