Question: a) What are their primary performance measures ( KPIs, key performance indicators)? b) How do they set the goal for each KPI? How do the

a) What are their primary performance measures ( KPIs, key performance indicators)?

b) How do they set the goal for each KPI? How do the KPIs lead people's behaviors?

c) Is any conflict between their KPIs and other department's KPIs? If yes, what happened if there is a conflict?

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