A Windows user called the help desk to request that their local user account password be reset on their computer. The help desk technician connected to the computer using RDC and reset the password using the Network Places Wizard. After the password was reset, the user lost access to all the data files on the local HDD$.$

What is the most likely reason for the lost data files?

Question $36$Answer

a$.$

The technician erased all the data files while resetting the password.

b$.$

The user lost access to the network shared drive when their password was reset.

c$.$

The user attempted to enter an incorrect password too many times.

d$.$

The user had previously encrypted their data files and folders using EFS.