Question: A Windows user contacted the help desk with a problem that requires the technician to connect to the remote computer using Remote Assistance to view
A Windows user contacted the help desk with a problem that requires the technician to connect to the remote computer using Remote Assistance to view a very detailed and cryptic error message on the user's desktop. Each attempt the technician makes to connect to the remote computer results in a message stating the connection was refused.
Which of the following protocol and port number combinations should be opened on the remote computer's firewall to allow this connect?
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