A worker operates a machine that cuts metal. He notices that the metal sheets he is cutting have dull edges. Who should get first "shot" at solving the problem?

a. the foreman

b. an engineer

c. the employee's supervisor

d. the operator himself

e. a member of the quality control department

One of the main goals of Total quality management (TQM) is the principal of producing high quality products in the first place, rather than depending on detecting defective products later through inspection. TRUE or FALSE

All of the following are principles of a successful TQM program, except:

a. focus on process, not people

b. continuous improvement

c. employee involvement

d. knowledge of collecting data and using data analysis tools.

e. centralized decision making authority

Activities on the critical path are critical because

a. These activities evidence the largest variation in completion times.

b. These activities represent the largest expenditure for labor and materials.

c. These activities are the most difficult to manage.

d. Delay of these activities will delay project completion time.

e. None of the above

When a sample measurement falls outside the control limits, as seen on a statistical process control chart, it means that

a.The process limits cannot be determined statistically.

b. The control limits were not properly set.

c. The process is not in control and the cause should be investigated.

d. The process output exceeds the requirements.

e. No investigation is necessary until another sample value falls outside the control limits.

Which of the following are steps involved in the planning for a project?

a. resource planning

b. project definition

c. project control

d. all of the above

e. B & C only