a. Your first task is to select a case study (from real-world or using internet). It can be related to enterprise systems or related to an organization/store or on any relevant topic.

After selecting the case study describe it in your own words using following points:

-Clear headline: It should give the most important information.

-Snapshot: Provide the main points, including the clients name/industry, the product/service used, and quick result stats.

-Client introduction: One or two sentences describing the customer and a highlight about them.

-Problem: State the problem/goal, consequences, and any hesitations the customer had. Include quotes.

-Solution: Share how they found you, why they chose you, what solution they chose, and how it was implemented. Include quotes.

-Results: Describe the results and the benefits, as well as any bonus benefits that came of it. Include quotes.

-Conclusion: Share additional praise from the customer and words of advice they have for other people/businesses like them.

b. After completing the first task, model (As-Is) process using BPMN 2.0 using any tool such as Visio. Then analyze As-Is process from atleast two perspectives. Forexample, if quality and time perspectives are taken then mention at least 1 issue related to quality and 1 issue related to time in the process.