Question: AAA 27. Service level management introduces two (2) approaches such as linear point and cyclic. Determine whether this statement is true. A True B. False

AAA 27. Service level management introduces two

AAA

27. Service level management introduces two (2) approaches such as linear point and cyclic. Determine whether this statement is true. A True B. False point 16. Server management. Application management, Storage management, and Data Centre management are the examples of IT infrastructure management services. O A True B. False point 12. IT Service Management (ITSM) consists of several components. Determine the components from the following list. 0 A. Service catalogue, service delivery, incident management, problem management, asset management B. Service catalogue, service desk. incident management, procedure management, asset management C. Service catalogue, service desk, incident management, problem management asset management O D. Service catalogue, service delivery, incident management, procedure management, asset management 41. Determine the cost that is NOT under Configuration Management.* 1 point o A. expenditure O B people C. time D. information 1 point 3. The following elements referred to a private zone for Smart Office. EXCEPT: A. Community comfort condition O B. Remote adjustment C. Presence oriented operation O D. Artificial lighting balance

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