Question: Aaron softly confronted Lisa about the multiple errors she had in her last two reports. Lisa, already on edge because she had a poor performance

Aaron softly confronted Lisa about the multiple errors she had in her last two reports. Lisa, already on edge because she had a poor performance review last week, became indignant. She then tried to redirect the blame back on Aaron because he gave her a tight turnaround window. Rather than responding this way and escalating the issue, Lisa could have used which antidote to avoid this larger dispute?

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