ABC Brand Inc., a leading loyalty program provider, faces declining end user interest and engagement in retail
Question:
ABC Brand Inc., a leading loyalty program provider, faces declining end user interest and engagement in retail loyalty programs. This adversely affects their clients' growth and overall revenues. Our firm has been engaged to develop a comprehensive strategy and provide actionable recommendations aimed at increasing sign-ups and active participation, thereby driving growth for ABC Brand Inc. and their retail clients. For this, we need to
1) Analyze the unique characteristics, challenges, and trends within the retail industry that contribute to the decline,
2) Understand end user pain points, barriers, motivations, and preferences,
3) Refine and optimize loyalty program offerings,
4) Evaluate the optimal marketing strategies to engage and educate end users about loyalty program benefits.
Question: Develop a concise, comprehensive one-page report for the executive team at ABC Brand Inc. outlining a recommended end user engagement strategy tailored specifically to the retail industry. The report must include key insights, actionable recommendations, and an implementation plan with measurable KPIs.
Auditing a risk based approach to conducting a quality audit
ISBN: 978-1133939153
9th edition
Authors: Karla Johnstone, Audrey Gramling, Larry Rittenberg