ABC Design provides decorating assistance to its customers. In normal operations, an average of 2.5 customers arrive each hour. One design consultant is available to answer questions and make product recommendation. The consultant averages 10 minutes with each customer.

a. Compute the operating characteristics of the customer waiting line, assuming Poisson arrivals and exponential service times.

b. Service goals dictate that an arriving customer should not wait for service more than an average of 5 minutes. Is this goal being met? If not, what action do you recommend?

c. If the consultant can reduce the average time spent per customer to 8 minutes, what is the mean service rate? Will the service goal be met?

Answer rating: 100% (QA)

Answer a Arrival rate 25 customers per hour Service rate 1 customer per ... View the full answer