ABC Laboratory Inc. $($ABC Labs$)$ is a network of Laboratory clinics stationed across North and South California. Each clinic provides high quality pathology services with its referring physicians and patients. It has had a long history of success since its inception in $1980.$

Current Scenario

Over the years, ABC Labs has strived to continuously improve its expertise and infrastructure to ensure the quality of their service and the overall customer experience. Presently, the company has a web portal $($iLABS$)$ and $1-800$ call center that allows partner physicians and patients to view their pathology test results. iLABS allows partner physicians and patients to view and print pdf versions of the completed test results.

The current infrastructure is convenient because it is available $24/7$ and is not location dependent. But this current service also requires a physician or patient to actively login to iLABS site. In the recent years, many of the partner physicians have their own patient portal, which allow patients to keep a profile of their health history and visits with their physician$$s office. Partner physicians have expressed their desire to link their lab results with their patient web portal, thus, giving patients a one stop shop experience and minimize the complication of having to get access to their lab results. In addition, competitors are also introducing this new service to their partner physicians and patients.

Desired Outcome

ABC Labs$$ management knows the importance to address this business need. They have asked a team of internal analysts from the PMO to address this issue with consideration to the following:

Cost consciousness $($Justify the investment and consider the ROI$)$

Taking advantage of existing capabilities

Concern for efficiency

Short turnaround$/$delivery time

Sara Swan is a Business Analyst from the PMO tasked to address the current need. She needs to evaluate ABC Labs business need and the solution scope. She needs to determine the organization$$s existing capabilities and what expertise and resources can be leveraged. And consider the possibility of engaging a third$-$party vendor to implement the solution. Given the urgency mandated by management, Sara needs to also plan or determine the activities that need to take place if this proposed development project will proceed.

Module $3$ Business Analysis Planning and Monitoring:

What would you include in your Governance Approach?

Why is it important to Manage Business Analysis Information and how would you do it$?$

How would you go about determining your Information Management Approach?

Module $4$ Elicitation and Collaboration:

What techniques would you use to Conduct Elicitation sessions?

What strategies will you use to Communicate Business Analysis Information?

What will you do to Manage Stakeholder Collaboration?