ABC Training Solutions is a growing company that provides on-line management/leadership training for small/medium sized companies...

Transcribed Image Text:

ABC Training Solutions is a growing company that provides on-line management/leadership training for small/medium sized companies that are not large enough to have their own training programs. The training programs developed by ABC are turn-key and relate to a variety of topics intended to improve leadership/management effectiveness, particularly in a multinational/global environment. The company's headquarters are located in Toronto, Canada. Small field offices, responsible for marketing, product translation, and customer service, are located in Dublin, Ireland; Seoul, South Korea; Stuttgart, Germany; and Barcelona, Spain. After completing your program in management from a reputed college, you were recruited by ABC to work in their Product Development and Enhancement Division. You have only been employed by ABC for three months, but the director of your division has already gained respect for you, noting that you are an excellent communicator, exceptional critical thinker, and supportive member of the Product Development and Enhancement Division. To date, ABC has developed and marketed on-line training programs for corporations. However, the top level leaders of ABC have expressed an interest in expanding the scope of training solutions to include colleges and universities. The intent with this expansion would be to develop short (10-15 minute) on-line training modules with an intense focus on specific topics, concepts, and theories related to leadership and management in global organizations. ABC leadership believes that colleges and universities might be willing to purchase these modules and incorporate them into their existing programs to supplement current program content. However, they realize that the cost/affordability, appropriate topic choice, and the availability of training modules in a variety of languages will be essential to the success of this expansion. The director of your division has asked you to be the team leader for a new team that will be formed to make specific recommendations regarding this proposed expansion. Specifically, the team will have six months to recommend a portfolio of on-line training modules that can be offered/marketed to select colleges and universities throughout the world. Further, the team will be tasked with making recommendations that meet the essential elements of success (i.e., affordability, appropriate topics, and language options) identified by top level leaders. Your team will be comprised of the following individuals who were selected, jointly, by your director, as well as the field office supervisors for their respective locations. Name Min-Jun (32 year old-male) Elise (24 year old-female) Alice (47 year old-female) Andre Department or Area of Expertise Home Country Years of Service with ABC Translation South Korea 5-South Korea field office Marketing Germany 2-Germany field office Technical support and Italy 8-Spain field office Customer service Translation and France 3-Ireland field office (29 year old-male) Christopher Technical support Marketing and Canada 7-South Korea field office (54 year old-male) Hannah Technical support Product development USA 18-Company headquarters (59 year old-female) Based on the overview and task that has been assigned to the team, please respond to the following question. Evaluate and describe 5-7 major challenges associated with the team in this case. In your response, be very specific in describing each challenge and why you think it will be a challenge. Your response should reflect an understanding and application of related concepts that have been covered in this course. ABC Training Solutions is a growing company that provides on-line management/leadership training for small/medium sized companies that are not large enough to have their own training programs. The training programs developed by ABC are turn-key and relate to a variety of topics intended to improve leadership/management effectiveness, particularly in a multinational/global environment. The company's headquarters are located in Toronto, Canada. Small field offices, responsible for marketing, product translation, and customer service, are located in Dublin, Ireland; Seoul, South Korea; Stuttgart, Germany; and Barcelona, Spain. After completing your program in management from a reputed college, you were recruited by ABC to work in their Product Development and Enhancement Division. You have only been employed by ABC for three months, but the director of your division has already gained respect for you, noting that you are an excellent communicator, exceptional critical thinker, and supportive member of the Product Development and Enhancement Division. To date, ABC has developed and marketed on-line training programs for corporations. However, the top level leaders of ABC have expressed an interest in expanding the scope of training solutions to include colleges and universities. The intent with this expansion would be to develop short (10-15 minute) on-line training modules with an intense focus on specific topics, concepts, and theories related to leadership and management in global organizations. ABC leadership believes that colleges and universities might be willing to purchase these modules and incorporate them into their existing programs to supplement current program content. However, they realize that the cost/affordability, appropriate topic choice, and the availability of training modules in a variety of languages will be essential to the success of this expansion. The director of your division has asked you to be the team leader for a new team that will be formed to make specific recommendations regarding this proposed expansion. Specifically, the team will have six months to recommend a portfolio of on-line training modules that can be offered/marketed to select colleges and universities throughout the world. Further, the team will be tasked with making recommendations that meet the essential elements of success (i.e., affordability, appropriate topics, and language options) identified by top level leaders. Your team will be comprised of the following individuals who were selected, jointly, by your director, as well as the field office supervisors for their respective locations. Name Min-Jun (32 year old-male) Elise (24 year old-female) Alice (47 year old-female) Andre Department or Area of Expertise Home Country Years of Service with ABC Translation South Korea 5-South Korea field office Marketing Germany 2-Germany field office Technical support and Italy 8-Spain field office Customer service Translation and France 3-Ireland field office (29 year old-male) Christopher Technical support Marketing and Canada 7-South Korea field office (54 year old-male) Hannah Technical support Product development USA 18-Company headquarters (59 year old-female) Based on the overview and task that has been assigned to the team, please respond to the following question. Evaluate and describe 5-7 major challenges associated with the team in this case. In your response, be very specific in describing each challenge and why you think it will be a challenge. Your response should reflect an understanding and application of related concepts that have been covered in this course.