Question: Able Security Services specialises in crowd control services for major events. Their portfolio of events includes: Big Day Out; Byron Bay Folk Festival; Concert on

Able Security Services specialises in crowd control services for major events. Their portfolio of events includes: Big Day Out; Byron Bay Folk Festival; Concert on the Green and Sound Garden. The management focus on providing quality assured security services and as such, offers feedback forms for clients to complete. Your supervisor has asked you to facilitate the feedback process for the Sound Garden concert event. Refer to the sample feedback form. Both internal and external customers were surveyed: Event manager Promoter Technical management Road crew team Caterers Hospitality staff Spectator Services team members General manager Operations manager Event supervisor Feedback is sought regarding: The performance of individuals The performance of the team You collect approximately 30 completed feedback sheets. This is considered to be a good sample size. The feedback is collated, analysed and opportunities for improvement are identified

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