Above the image, there is given one paragraph and also three questions, can you give me answers for those three questions.

COMMUNICATION . Falls Creek deli serves fresh sandwiches and healthy salads at moderate prices to customers. The deli is known for its cosy ambiance, western dcor and a two story fireplace. Catering to skiers, the deli serves fresh meals in a hurry to people taking a break from the slopes and is located 10 minutes from a popular ski lift. Large windows provide a scenic view of the nearby mountains. The deli's main attraction, however is a large machine that specialises in the provision of superior ice cream sundaes and drinks, Business has grown steadily over the last seven years of operation, The deli is so successful that Richard Purvis, owner and manager, decided to hire a manager so that he could devote more time to his other business interests. After a month of quiet recruitment and interviews, he selected Paul Maslin, whose prior experience included the supervision of a small restaurant in a nearby ski resort. . During the first few weeks, Maslin seemed to perform his work efficiently. According to his agreement with Purvis, Maslin was paid a straight salary plus a percentage of the amount he saved the business monthly, based on the previous month's operating expenses. All other employees were paid a straight hourly rate. After a month on the job, Maslin single-handedly decided to initiate a cost saving program designed to increase his earnings. He changed the wholesale meat and cheese suppliers, lowering his cost and the product quality in the process. He also reduced the size and portion of everything on the menu, including the fabulous ice cream sundaes. Maslin then focused on reducing the payroll costs by cutting back on the number of employees working a shift and reducing fringe benefits. During a tense staff meeting to announce the changes, Maslin tersely stated "You can expect to see some changes in your hours starting next week. I see too many people sitting around with not enough to do." Next, he announced that he was discontinuing the three dollar meals for staff working more than five hours and eliminating the 20% employee discount. As he concluded his announcements, he asked if anyone had any questions. No one dared speak. Maslin shrugged his shoulders and quickly left the meeting KIE INSTL . Frustrated, the employees streamed out of the meeting and quietly grumbled about the changes. "Why tell him what we really think," some said. Employees believed that Maslin had made up his mind, so they braced themselves for the fallout. Soon after, employees started noticing the negative consequences of Maslin's hasty, cost cutting decisions. During the busy lunch hour, for example, customers would storm out after waiting 20 minutes for a sandwich. Others would grumble to servers about the smaller portions and then leave a smaller tip. Many employees heard customers complain about the dirt and grime collecting in the dining area and restrooms. Employees started to burn out from listening to constant complaints and trying to do the work of two people. Tension mounted and resentment toward Maslin grew. . Meanwhile, Purvis became aware of the overhaul Maslin was undertaking at the deli. When questioned by the owner about the impact of the new practices, Maslin insisted that there was no negative impact on the business. Ron sharp, an accounting student at a nearby university had been a chef on the night shift at the deli for five months prior to Maslin's arrival. Conscientious and ambitious, Sharp enjoyed a fine work record and even his new boss recognised Ron's superiority over the other chefs. One day, Purvis saw Sharp at the post office and asked how things were going. Purvis was stunned to hear about the cutbacks and employee dissatisfaction. Reluctant to undercut his new manager, Purvis said to himself, "I can't understand what went wrong. I wonder what I should do now?" What is the current state of communication? How did it contribute to the current work environment? How could things be improved