abuse, no specialized software systems must be used for clectronic documentation) Finally, the nursing care staff believes its perspec- tives on patient care are seldom given an appropriate hearing. We're the ones who are with the patients most of the time, but when it comes to doing this the right way, our point of view gets lost. We really could save a lot of money by eliminating some of these un necessary routines and programs, but it's something management always just says it will consider." Staff members seem to want some way to provide sugges tions for improvement, but it isn't clear what method they would prefer Your Assignment Parkway has taken some initial steps toward a new direc- tion, but clearly it has a lot of work left to do. You've been brought in as a change management consultant to help the company change its culture and respond to the stress that employees experience. Remember to Create your report as if for the leadership of a major corporation. When you write your recommendations, make sure you touch on the following pointe 1. What do the data on employee injuries, incidents, absences, and turnover suggest to you: Is there rea- son for concern about the company's direction? 2. The company is going to be making some signifi- cant changes based on the Al process, and most change efforts are associated with resistance. What are the most common forms of resistance, and which would you expect to see at Parkway? 5. Given the board of directors' desire to reenergize the workforce, what advice would you provide for creating a leadership strategy? What leader behar fors should nursing home directors and nurse ste- pervisors demonstrate? 4. What are the major sources of job stress at Parkway? What does the research on employee stress suggest you should do to help minimize the experience of psychological strain for employees Create a plan for how to reduce stress among employees 5. Based on the information collected in the focus groups, design a survey to hand out to employees What sort of data should the survey gather? What types of data analysis methods would you like to em play for these data