According to an article on the 24/7 Wall St. Wire, workers with PC's are on the Web for 20 to 22 hours per week, and at least 5 hours of that time is spent on personal matters such as shoppingonline, viewing social networking sites, and playingonlinegames.

You are the manager of a customer service department for a financial services firm, and your boss has asked you to develop a policy and set of guidelines forinternetuseby your employees.

She acknowledges that some use of theinternetfor personal use is unavoidable; however she wants you to develop a policy thatsets forth specific, enforceable guidelinesfor what is and what is not acceptable use of the Internet on company time.

Develop a policy that contains specific guidelines concerning theirinternetuse- that is what they can and cannot do, time limits and so forth.

Your policy should also address how you will monitor employees' use of the Internet, and what the penalties arefor violation(s).

Submit your well-written report by midnight Sunday of Week 3.Cite any references used.