According to Behn $(2003),$ an organization needs what kind of data to use performance measures for the purpose of improving an organization?

Question $17$Answer

a$.$

Easily understood aspects of performance that citizens care about

b$.$

Inputs in relation to outputs

c$.$

Real$-$time outputs compared with production targets

d$.$

Inside the black$-$box data on the connection between changes in operations and changes in outputs or outcomes