According to Chapter 11, "Managing Internal Operations;" specifically, the sectionentitled " Instituting Policies and Procedures that Facilitate Strategy Execution" and Figure 11.1 (attached) in crafting and executing strategy, the quest for competitive advantage by Thompson, peteraf, gamble and Strickland III, answer the following questions.2) To ensure consistency in product quality and service behavior patterns, the McDonald's policy manualMultiple ChoiceQ conta ins very little information on how employees are to interact with customers.Q gives personnel latitude to adopt its own policies and procedures to suit its individual markets.Q allows ind ividual store managers to be more entrepreneurial in running their own franchise.Q prescribes that if Big Macs have not been purchased, that personnel can keep them warm and sell to other customers.Q spells out detailed procedures that personnel in each restaurant are expected to observe.

How Policies and Procedures Facilitate Good Strategy Execution Read the overview below and complete the activities that follow. A company's policies and procedures can either support or hinder good strategy execution. Anytime a company moves to put new strategy elements in place or improve its strategy execution capabilities, some changes in work practices are usually needed. Managers are thus well advised to carefully consider whether existing policies and procedures fully support such changes and to revise or discard those that do not. Well-conceived policies and operating procedures facilitate strategy execution in three significant ways: 1) By providing top-down guidance regarding how things need to be done; 2) By helping ensure consistency in how execution of critical activities is performed; and 3) By promoting the creation of a work climate that facilitates good strategy execution. The goal of this exercise is for you to understand how well-designed policies and procedures can facilitate good strategy execution. Before completing this exercise, be sure to review Chapter 11, "Managing Internal Operations;" specifically, the section entitled "Instituting Policies and Procedures that Facilitate Strategy Execution" and Figure 11.1 (shown below). FIGURE 11.1 How Policies and Procedures Facilitate Good Strategy Execution Provide top-down guldance about how certain things need to be done Channel Individual and group efforts along a strategy-supportive path . Allgn the actions and behavior of company personnel with the requirements for good strategy execution . Place limits on Independent action and help overcome resistance to change Well-Conceived Pollcles and Procedures Help enforce consistency In how strategy-critical activities are performed . Improve the quality and reliability of strategy execution . Provide a set of well-honed routines that represent a store of managerial knowledge about how to execute the strategy efficiently and effectively. Help coordinate the strategy execution efforts of Individuals and groups throughout the organization